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  • Do I need insurance?

  • All our customers need their own insurance
  • Yes.

    We work really hard to keep your possessions safe and secure. But we have to take the belt and braces approach, so all our customers must also have their own insurance. You don’t have to organise this through CityStore, but we have a preferred insurer and can organise this on your behalf.

    Our insurance is based on a sliding scale, depending on the contents of your storage room and you’ll need to accurately estimate this. The minimum insurance package we offer is £1,000 and the maximum is £25,000. If your items are worth over £25,000, we can provide a bespoke quote. However, we can’t offer advice about how much insurance is needed.

    If you decide to use your own insurance, we will need to see written confirmation confirming this, in the form of a cover note from your insurers.

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